August 22, 2022: The Central Directorate of National Savings (CDNS)’s core business application got interrupted on Monday due to a firewall failure and as a result, normal daily business operations could not be carried out.
The management of CDNS took up the matter with the service providers dealing with the system application for immediate resolution of the issue.
After the untiring efforts of the concerned teams, a new firewall was installed to resolve the issue and accordingly restored normal business operations. CDNS has hosted its data center at NTC, therefore, management of the CDNS and NTC made sure the smooth functioning of the whole system after fixing the issue.
It is pertinent to mention that the ATM and POS Operations were made available from 12:00 pm to noon. These operations are available to the customers round the clock and after fixation of the issue, CDNS thoroughly observed the smooth functioning of ATM/POS transactions made by the investors.
CDNS understands the tiresomeness and inconvenience that has to be faced by the customers. Keeping in view the same, the CDNS has instructed its field offices to extend working/business hours for tomorrow to overcome the hassle faced by the investors concerned.
The field offices will make sure the extended service hours overcome the pendency caused by a sudden firewall issue that occurred during the day i.e. 22-08-2022. Inconvenience caused to valued customers of CDNS is highly regretted.
CDNS is an attached department of the Ministry of Finance and is committed to providing financial services to depositors and small savers across the country. CDNS operates through 376 National Savings Centres across the country operating through a centrally operated Core Business Application.
