Public grievance system introduced at EDB

July31, 2025 (MLN): A significant step forward was taken today with the report of a Complaint Redressal Portal and a dedicated committee to address public grievances concerning the Engineering Development Board (EDB).

The update came during a visit to the EDB headquarters in Islamabad by the Special Assistant to the Prime Minister (SAPM) on Industries and Production.

Mr. Haroon Akhtar Khan was warmly received by EDB CEO Khuda Bux upon arrival. He inspected the building and reviewed its facilities including emergency exits and safety equipment.

Speaking to officials, Mr. Haroon Akhtar Khan emphasized the need to fully digitize the operations of the EDB. “The entire system of EDB must be brought online and made fully digital,” he stated.

He reiterated Prime Minister Shehbaz Sharif’s vision of establishing a transparent and merit-based system. “EDB has a critical role in the development of the engineering sector and the enhancement of exports,” he noted.

The SAPM acknowledged the misconceptions held by the public regarding the EDB and stressed that such perceptions can be changed through merit and transparency. “We must work towards building an institution that meets international standards,” he added.

“I am personally monitoring the performance of the Engineering Development Board,” he stated. “Developed countries focus on outcomes. We, too, must implement result-oriented initiatives through transparent processes.”

He highlighted the importance of teamwork in driving institutional progress. “Institutions only move forward when we work together with a shared vision and commitment,” said Mr. Haroon Akhtar Khan.

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