KE experienced attempted Cyber-incident, critical services reinstated after cyber attack

MG News | September 10, 2020 at 09:50 AM GMT+05:00

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September 10, 2020 (MLN): K-Electric on Wednesday informed that it experienced an attempted cyber-incident earlier this week.

The power company in a statement issued to PSX said that all critical customer services including bill payment solutions and 118 call-centre are operational and fully functional, to ensure the integrity of our systems.

The company further stated that as a precautionary move, it has isolated a few non-critical services due to which customers may face difficulty in accessing duplicate bills from the KE website.

However, customers may avail duplicate bills from their nearest KE Customer Care Centre, said the power utility company in a statement issued.

It further added that KE teams have initiated consultation with international information security experts and are also collaborating with local authorities in this regard. Any inconvenience to customers is regretted as the power utility is following cybersecurity protocols, it said.

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