NA orders PTCL to improve customer support

MG News | October 02, 2024 at 01:01 PM GMT+05:00

0:00

October 02, 2024 (MLN): The National Assembly’s Standing Committee on Information Technology & Telecommunication has directed Pakistan Telecommunication Company Ltd. (PTCL) to enhance its complaint management system.

This aims to ensure a swift response time of 6 to 12 hours, helping to prevent customer dissatisfaction and maintain competitiveness in the market.

The directions were given during the meeting chaired by Syed Amin ul Haque, MNA.

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