President Zardari pushes for effective follow through on FTO decisions

August 20, 2026 (MLN):  President Asif Ali Zardari has called for stronger mechanisms to monitor compliance with the decisions and recommendations of the Federal Tax Ombudsman (FTO), while he stressed that relief provided to complainants should be meaningful and effective rather than merely procedural.

The President made these remarks while talking to Federal Tax Ombudsman Zafar-ul-Haq Hijazi, who called on him at the Aiwan-e-Sadr to present the FTO's Annual Report 2025., said a press release issued.

Senator Saleem Mandviwalla was also present during the meeting.

President Zardari said the FTO was playing an important role in diagnosing, investigating, redressing and rectifying injustice caused by maladministration in the administration of federal tax laws.

He also called for greater use of new technology tools to ensure expeditious resolution of complaints.

The President was informed that 37,160 fresh complaints were registered with the FTO during 2025, while 35,830 complaints and cases were disposed of during the year.

Refund claims in excess of Rs13,000m were also decided, with the due amount paid to aggrieved taxpayers by the Federal Board of Revenue (FBR).

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