Govt reaffirms commitment to reliable gas supply, consumer services

January 06, 2026 (MLN):  The federal government has expressed satisfaction over improved gas supply and consumer services during the ongoing winter season, following a review meeting on gas availability, winter load management, and consumer complaint redressal across the country.

The meeting also examined the Oil and Gas Regulatory Authority’s (OGRA) audit report on compliance with service standards for handling consumer complaints.

Federal Minister for Petroleum Ali Pervaiz Malik chaired the meeting, which was attended by senior officials from Sui Northern Gas Pipelines Limited (SNGPL), Sui Southern Gas Company (SSGC), and OGRA, according to a press release issued.

The companies briefed the meeting on gas supply arrangements for winter and informed that, in line with the directions of Prime Minister Muhammad Shahbaz Sharif, enhanced gas supply is being provided to domestic consumers to ensure maximum public relief.

SNGPL reported supplying an additional 95 mmcfd of gas in December 2025 compared to December 2024, while SSGC supplied 32 mmcfd more gas during the same period.

The minister expressed satisfaction that gas supply to domestic consumers this winter was better than in the previous year.

The meeting was also informed that IoT-based monitoring and Town Border systems have been deployed at gas network tail ends to automatically generate alerts in case of pressure drops.

While appreciating the initiative, the minister directed SSGC to further strengthen pressure management and alarm systems, particularly in tail-end areas, to ensure timely response and uninterrupted supply.

Emphasizing public convenience, the minister instructed both SUI companies to maintain adequate gas pressure and ensure consistent service delivery, especially for domestic consumers.

OGRA presented its audit findings on compliance with service standards, noting that 98.5% of consumer complaints in SNGPL and 97% in SSGC were resolved in accordance with prescribed regulations.

While appreciating the performance, the minister directed OGRA to validate complaint redressal on a quarterly basis and instructed the companies to ensure that the remaining complaints are also resolved strictly as per regulatory standards.

He further directed the SUI companies to introduce a customer feedback mechanism upon resolution of each complaint to enhance transparency, accountability, and overall service quality.

The minister reaffirmed the government’s commitment to consumer relief, efficient service delivery, adoption of modern technologies, and strict regulatory compliance in the gas sector.

Copyright Mettis Link News