November 11, 2022 ( MLN): The State Bank of Pakistan (SBP) has introduced a dedicated email address through which public can report any unauthorised foreign exchange activity to SBP, a press release issued on Friday showed.

In order to promote an environment of accountability and integrity central bank has set up an email address WhistleBlowing.FX@sbp.org.pk.

“This email may also be used to report any unauthorized activity carried out by an exchange company or where exchange company is not providing system generated receipt of the currency exchange transaction”, the SBP added.

Furthermore, during reporting an unauthorized foreign exchange activity, the complainant is expected to provide facts and as much specific information and particulars as possible to examine the matter thoroughly. They are also expected to refrain from rumor mongering, speculation, false and frivolous allegations/accusations. 

The disclosure of identity for utilizing this forum is voluntary; however, if shared the identity will be kept confidential. The public at large is encouraged to be judicious in reporting incidents.

“If a person faces any issue in dealing with exchange companies, he/she may share the concerns at facilitation.fx@sbp.org.pk”, it added.

Examples of such issues may include but are not limited to sale/purchase of foreign currency notes by exchange companies issuing receipts which are not system generated, charging exorbitantly high exchange rate over those displayed on the notice board, denial of genuine requests of the customer for provision of foreign currencies, etc.

Moreover, foreign exchange business in Pakistan is regulated by SBP under Foreign Exchange Regulation Act, 1947. Under the aforesaid Act, SBP has authorised 26 exchange companies of “A” category and 20 exchange companies of “B” category to deal in foreign exchange business including sale purchase of foreign currency notes.

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Posted on: 2022-11-11T22:51:09+05:00